Amybrooks Cleaning Services
Terms & Conditions

 

Last Updated: 22 August 2026

1. Our Services
We provide a range of domestic, commercial, and specialized cleaning services to private and
commercial clients, while aiming to deliver high-quality, reliable service at all times.

2. Booking & Appointments
Bookings can be made through our official channels. We’ll always do our best to match you with a
suitable cleaner within 24 hours. Please give us at least 24 hours’ notice if you need to adjust your
bookings.

3. Cleaner Substitution
If your regular cleaner is unavailable due to illness, holidays, or emergencies, we will always try to
provide a substitute cleaner. If none is available, we will contact you promptly to reschedule.

4. Access to Your Home
Please ensure we can access your property at the agreed time. If we cannot access the home due to
locked doors, incorrect keys, or no one present, a full appointment fee may apply.

5. Keys Policy
Keys provided to us are securely coded and stored. No personal information is attached. Keys are only
accessible to management and your assigned cleaner.

6. Pricing & Payments
Prices are provided during booking or via an official quote. Final pricing may also be determined after
an assessment of the property. 20% payment is made before commencement, and the remaining 80%
is due immediately after the service unless otherwise agreed.

7. Cancellations
Cancel more than 24 hours before your appointment: no fee. Cancel within 24 hours: a 50% fee may
apply. Same-day cancellations or no-shows may incur the full-service fee.

8. Cleaning Supplies
We provide all standard cleaning products and tools. If you prefer eco-friendly or specific products,
please let us know in advance.

9. Health & Safety
Cleaners cannot move heavy furniture or handle hazardous materials. Pets should be secured during
the cleaning session.

10. Customer Responsibilities
Please keep fragile or valuable items safe and ensure reasonable tidiness before we start. Report any
concerns within 24 hours.

11. Damage & Liability
Any damage must be reported within 24 hours. We are not responsible for wear and tear or items not
securely fixed. We aim to ensure no damage is done to your property; however, home and property
insurance should be in place. We, on our part, carry public liability insurance.

12. Satisfaction Guarantee
If anything isn’t up to your expectations, please tell us within 24 hours. We will return and correct it free
of charge.

13. Ending Services
We may end service if there are repeated last-minute cancellations, unsafe conditions, or unpaid
balances. A notice would be given before the end of service,

14. Privacy
Your information is used only to provide your cleaning service and is handled according to UK data
protection laws.

15. Contact Us
Email: info@amybrooksltd.com
Phone: 07359436680
Service Areas: Milton Keynes, Bedford and surrounding areas.